Refund Policy

§ 1. When are you entitled to a refund?

We will gladly refund your money, in full or proportionally, in the following cases:

• Player account issues: if your account does not meet the security requirements for a transfer, for example because the market is locked, we will immediately cancel the transaction and refund the payment.

• Non-fulfilment: you did not receive the ordered coins due to our fault, or the order was not fulfilled at all.

• Duplicate payments: an operator error occurred or you accidentally paid for the same order twice.

• Partial delivery: if technical reasons allow us to transfer only part of the ordered coins, you are entitled to a refund corresponding to the missing portion of the order.

• Verification matters: in occasional cases, our payment system may request additional verification. If you decline to complete it within seven days, the order is cancelled and the money is returned to your account.

§ 2. Cancelling an order before delivery

Changed your mind? No problem. Any order may be cancelled in full at your request, provided that we have not yet started delivering coins to your account. To cancel a transaction, contact us as soon as possible through the Contact page.

§ 3. Effect of a refund on the loyalty programme

An order cancelled before completion creates neither Cashback nor a referral reward. Coins cannot be returned after fulfilment. A refund issued by UltimateCoins because the customer was banned does not reverse correctly credited Cashback or a Referral Programme reward. Special corrections for chargebacks, abuse, self-referrals or obvious errors are described in the Rewards Programme Rules.

§ 4. Situations in which refunds are excluded

• Completed transaction: due to the virtual nature of the goods we sell, coins cannot be returned after a successful transfer and the customer has no general right to a refund. This does not exclude a refund issued by UltimateCoins because the customer was banned under the store rules.

• Unpaid orders: the system does not allow refunds to be generated for orders whose payment-crediting process has not been completed.